Correct Answer:
B. Employee relations
The correct answer is Employee relations. Grievance handling is a structured process for addressing and resolving employee complaints, disputes, or concerns regarding their employment conditions, treatment, or the interpretation of company policies or collective bargaining agreements. It is a critical component of maintaining a fair, harmonious, and productive work environment, falling directly under the umbrella of employee relations.
- Recruitment (A) focuses on attracting, screening, and selecting qualified candidates for job openings.
- Training needs analysis (C) identifies the skills and knowledge gaps within an organization to determine necessary training programs.
- HR analytics (D) involves using data and statistical methods to make informed HR decisions, rather than directly resolving individual employee complaints.