Public relations in HRM helps to: A. Improve the organization's image as an employer B. Reduce employee salaries C. Eliminate recruitment D. Outsource all HR work Correct answer is: A. Improve the organization's image as an employer
Human behaviour in organizations is influenced by: A. Individual personality only B. Organizational culture only C. Both individual and situational factors D. Economic conditions alone Correct answer is: C. Both individual and situational factors
The Hawthorne studies highlighted the importance of: A. Lighting conditions only B. Social factors and employee morale C. Strict supervision D. Financial incentives only Correct answer is: B. Social factors and employee morale
Maslow’s Hierarchy of Needs in organizational behaviour places which need at the highest level? A. Physiological needs B. Safety needs C. Self-actualization needs D. Social needs Correct answer is: C. Self-actualization needs
Theory X managers assume that employees: A. Are self-motivated and enjoy work B. Are lazy and need strict supervision C. Seek responsibility naturally D. Are creative problem-solvers Correct answer is: B. Are lazy and need strict supervision
Theory Y managers believe that employees: A. Dislike work inherently B. Need to be threatened to work C. Can exercise self-direction and creativity D. Prefer close monitoring Correct answer is: C. Can exercise self-direction and creativity
Organizational commitment refers to: A. Employee's emotional attachment to the organization B. Employee's desire to leave the job C. Financial investment in company shares D. Physical attendance only Correct answer is: A. Employee's emotional attachment to the organization
Organizational culture is best defined as: A. The building architecture of the office B. Shared values, beliefs, and norms that shape behaviour C. The number of employees in a firm D. The salary structure of the company Correct answer is: B. Shared values, beliefs, and norms that shape behaviour
Herzberg’s Two-Factor Theory includes hygiene factors and: A. Motivators B. Punishment factors C. External factors D. Random factors Correct answer is: A. Motivators
An effective organization aligns its structure, people, and: A. Parking facilities B. Technology or processes C. Cafeteria menu D. Uniform color Correct answer is: B. Technology or processes