Downward communication flows from: A. Subordinates to superiors B. Peers to peers C. Superiors to subordinates D. Customers to company Correct answer is: C. Superiors to subordinates
A principle of effective public relations in HRM is: A. Hiding negative information B. Transparency and honesty with stakeholders C. Avoiding employee feedback D. Focusing only on profits Correct answer is: B. Transparency and honesty with stakeholders
Public relations in HRM helps to: A. Improve the organization's image as an employer B. Reduce employee salaries C. Eliminate recruitment D. Outsource all HR work Correct answer is: A. Improve the organization's image as an employer
The Hawthorne studies highlighted the importance of: A. Lighting conditions only B. Social factors and employee morale C. Strict supervision D. Financial incentives only Correct answer is: B. Social factors and employee morale
Maslow’s Hierarchy of Needs in organizational behaviour places which need at the highest level? A. Physiological needs B. Safety needs C. Self-actualization needs D. Social needs Correct answer is: C. Self-actualization needs
Theory X managers assume that employees: A. Are self-motivated and enjoy work B. Are lazy and need strict supervision C. Seek responsibility naturally D. Are creative problem-solvers Correct answer is: B. Are lazy and need strict supervision
Theory Y managers believe that employees: A. Dislike work inherently B. Need to be threatened to work C. Can exercise self-direction and creativity D. Prefer close monitoring Correct answer is: C. Can exercise self-direction and creativity
Organizational commitment refers to: A. Employee's emotional attachment to the organization B. Employee's desire to leave the job C. Financial investment in company shares D. Physical attendance only Correct answer is: A. Employee's emotional attachment to the organization
Organizational culture is best defined as: A. The building architecture of the office B. Shared values, beliefs, and norms that shape behaviour C. The number of employees in a firm D. The salary structure of the company Correct answer is: B. Shared values, beliefs, and norms that shape behaviour
Herzberg’s Two-Factor Theory includes hygiene factors and: A. Motivators B. Punishment factors C. External factors D. Random factors Correct answer is: A. Motivators