Author name: Umar Draz

educationist

Downward communication flows from:

A. Subordinates to superiors
B. Peers to peers
C. Superiors to subordinates
D. Customers to company
Correct answer is: C. Superiors to subordinates

A principle of effective public relations in HRM is:

A. Hiding negative information
B. Transparency and honesty with stakeholders
C. Avoiding employee feedback
D. Focusing only on profits
Correct answer is: B. Transparency and honesty with stakeholders

Public relations in HRM helps to:

A. Improve the organization's image as an employer
B. Reduce employee salaries
C. Eliminate recruitment
D. Outsource all HR work
Correct answer is: A. Improve the organization's image as an employer

The Hawthorne studies highlighted the importance of:

A. Lighting conditions only
B. Social factors and employee morale
C. Strict supervision
D. Financial incentives only
Correct answer is: B. Social factors and employee morale

Maslow’s Hierarchy of Needs in organizational behaviour places which need at the highest level?

A. Physiological needs
B. Safety needs
C. Self-actualization needs
D. Social needs
Correct answer is: C. Self-actualization needs

Theory X managers assume that employees:

A. Are self-motivated and enjoy work
B. Are lazy and need strict supervision
C. Seek responsibility naturally
D. Are creative problem-solvers
Correct answer is: B. Are lazy and need strict supervision

Theory Y managers believe that employees:

A. Dislike work inherently
B. Need to be threatened to work
C. Can exercise self-direction and creativity
D. Prefer close monitoring
Correct answer is: C. Can exercise self-direction and creativity

Organizational commitment refers to:

A. Employee's emotional attachment to the organization
B. Employee's desire to leave the job
C. Financial investment in company shares
D. Physical attendance only
Correct answer is: A. Employee's emotional attachment to the organization

Organizational culture is best defined as:

A. The building architecture of the office
B. Shared values, beliefs, and norms that shape behaviour
C. The number of employees in a firm
D. The salary structure of the company
Correct answer is: B. Shared values, beliefs, and norms that shape behaviour

Herzberg’s Two-Factor Theory includes hygiene factors and:

A. Motivators
B. Punishment factors
C. External factors
D. Random factors
Correct answer is: A. Motivators
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